Our developers are incorporated into the support process and in case of any technical problems, they guarantee a fast reaction time. Thus second and even third-level support are incorporated above the normal first-level support.
Our ticket system optimizes and eases the support process: every customer with a maintenance agreement receives access to his personal ticket portal. Therefore, tickets with attachments can be created easily, quickly, and clearly and open and closed tickets can be viewed.
We guarantee short paths and we do not charge you by the minute. For us, the focus is on our partnership.
In order to be able to support you quickly, we use the latest technologies such as Teamviewer in order to incorporate ourselves directly into your RQM.