Complaint management and 8D

Customer complaints received and internal complaints are processed reliably using freely-definable workflows and all necessary employees and departments are incorporated. Reaction times get shorter. The whole complaint process becomes transparent for all participants and the throughput time for complaints is reduced significantly with RQM.

Even during entry, repeated defects are discovered and immediate actions are triggered. For the processing of the complaint, important tools (e.g. Ishikawa, 5-Why) are available for defect and cause determination.

A required 8D report is created automatically in the background and is available at the touch of a button and/or sent directly via e-mail.

The customer can then enter the complaint using a Web portal and determine the status of the complaint at any time. You always have an overview of complaints and – if desired – the system can remind you automatically about adherence to deadlines. Complaint data can be exported and automated to supplier portals in QDX format.

If the supplier is determined to be the cause, the reference to previously-received incoming goods can be established. Any reduced inspection severity is adjusted immediately and communicated to the employees in incoming goods. If the supplier requests an 8D report for such a complaint, he can enter this directly in the Web portal and report completion to the responsible person, no complicated sending and takeover of documents, etc. is required.